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CANCELLATION POLICY

Online Booking Terms


Clients can book online up to 2 hours prior to their appointment time.  Appointments can be booked up to 2 months into the future.  For bookings outside of these times, please call us on 0431 314 128. 

Online Payment Terms


Full payment is required at the time of your appointment (Corporate Bookings excepted). Full payment is required when purchasing vouchers online.

Changes and Cancellation Terms


Appointments can be changed online 24 hours before your appointment. As we have a regular list of clients who book massage treatments, it is courteous if you contact us as soon as possible before your scheduled appointment should you not be able to attend. This will provide an available appointment so that others may benefit. We understand that changes are part of everyday life and are happy to arrange another appointment time to suit you. If you fail to arrive for your appointment and you haven't contacted us nor left any message informing us, you will be charged a fee up to the full cost.​

For Clients visiting our Clinic you can update, view your upcoming or past appointments via this link.

If you wish to update your personal details with us, you can do so via this link.

For Corporate Clients, please refer to your booking email for rescheduling and cancellation instructions.  For any issues, please call us on 0431 314 128.

Late Arrivals

Please arrive 10 minutes prior to your appointment. If you arrive after this time, your session may be shortened to accommodate others whose appointments follow yours.

Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment.  Regardless of the length of the treatment given, you will be responsible for 'full cost' of the cost of session.

Out of respect and consideration for your therapist and other clients, please plan accordingly and be on time.

Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@amhw.com.au.

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