Returns Policy

We are super confident in the products stocked at our clinic. We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.


This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Product Warranties

The Dr Graeme Professional Massage machine comes with a 12 month warranty from date of purchase. If the product is found to be faulty, please keep your invoice as it will be required if you wish to make a warranty claim.  To commence a warranty claim, please contact us at to start the process.

The warranty does not cover: (a) normal wear and tear; or (b) damage caused by misuse. 

We will let you know if your claim was approved or not. If approved, you have a choice between replacement or a refund. For refunds, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.


All other products sold at our clinic do not come with a warranty.


If you have any further concerns you are invited to contact us at