Product Returns Policy

 

We are super confident in the products stocked at our clinic. We are not required to provide a refund or replacement if you change your mind.  But you can choose a refund or exchange if an item has a major problem.

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This is when the item:

• has a problem that would have stopped someone from buying the item if they had known about it

• is unsafe

• is significantly different from the sample or description

• doesn’t do what we said it would, or what you asked for and can’t be easily fixed

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Product Warranties

 

The Dr Graeme Professional Massage machine comes with a 12 month warranty from date of purchase. If the product is found to be faulty, please keep your invoice as it will be required if you wish to make a warranty claim.  To commence a warranty claim, please contact us at info@amhw.com.au to start the process.

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The warranty does not cover: (a) normal wear and tear; or (b) damage caused by misuse. 

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We will let you know if your claim was approved or not. If approved, you have a choice between replacement or a refund. For refunds, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

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All other products sold at our clinic do not come with a warranty.

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Questions?

 

​If you have any further concerns you are invited to contact us at info@amhw.com.au.

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