RETURNS POLICY
Product Returns Policy
We are super confident in the products stocked at our clinic. We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem.
​
This is when the item:
• has a problem that would have stopped someone from buying the item if they had known about it
• is unsafe
• is significantly different from the sample or description
• doesn’t do what we said it would, or what you asked for and can’t be easily fixed
​
​
Product Warranties
The Dr Graeme Professional Massage machine comes with a 12 month warranty from date of purchase. If the product is found to be faulty, please keep your invoice as it will be required if you wish to make a warranty claim. To commence a warranty claim, please contact us at info@amhw.com.au to start the process.
​
The warranty does not cover: (a) normal wear and tear; or (b) damage caused by misuse.
​
We will let you know if your claim was approved or not. If approved, you have a choice between replacement or a refund. For refunds, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.
​​
All other products sold at our clinic do not come with a warranty.
​
Questions?
​If you have any further concerns you are invited to contact us at info@amhw.com.au.
​