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Frequently Asked Questions
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Where is your clinic located?We are located at 1 Sharpes Avenue, Fulham Gardens, South Australia 5024.
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What are your opening hours?Monday to Friday: 9:00 AM – 9:00 PM, Saturday: 8:30 AM – 4:00 PM.
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What types of massage do you offer?At Adelaide Massage Health & Wellness, we offer: Relaxation massage – for stress relief and calm. Remedial massage – for injury recovery and muscle tension. Deep tissue massage – for chronic pain and tight muscles. Pregnancy massage – safe and soothing for expectant mothers. Gua Sha Massage – Relieves tension, boosts circulation, detoxifies. Lympatic Drainage Massage – Reduces swelling, supports immune function. Hot Stone Massge – Deep relaxation, eases muscle stiffness. Indian Head + Body Massage – Relieves stress, improves scalp circulation. Massage with Chinese Cupping – Releases toxins, improves blood flow. Massage with Reiki – Balances energy, promotes emotional healing.
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Do I need a referral to book a massage?No referral is needed. You can book directly online or by calling us. However, if you're claiming through a health fund or GP care plan, a referral may help.
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How often should I get a massage?It depends on your goals: For stress relief: Every 2–4 weeks For chronic pain or injury: Weekly or bi-weekly For general wellness: Monthly sessions are ideal
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May I talk during my massage?Communication is the key for a beneficial massage. If you have any concerns before, during or after your massage, please ask your massage therapist. It is important to let the therapist to know how you are feeling to enable them to accommodate the massage to suit you.
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What is your cancellation policy?Please refer to our Cancellation Policy here.
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Have other questions?We are here for you. ​Call us now to speak to a massage therapist directly or you can email us Tel: 0431 314 128 Email us
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What are the benefits of massage therapy?Massage therapy can help: Reduce muscle tension and pain Improve circulation and flexibility Lower stress and anxiety levels Enhance sleep quality Support injury recovery and rehabilitation
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What is Gua Sha massage used for?Gua Sha helps relieve pain and stiffness, improve circulation, and support the immune system.
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How does lymphatic drainage massage help?It boosts your immune system, reduces water retention, and supports detoxification.
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What are the benefits of hot stone massage?It relieves muscle tension, improves circulation, and promotes deep relaxation.
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What is included in Indian Head + Body Massage?It targets the head, neck, and shoulders to reduce stress and improve blood flow.
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What does massage with cupping involve?Cupping helps release toxins, improve circulation, and relieve muscle tension.
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How does Reiki enhance massage therapy?Reiki promotes emotional healing and energy balance during your session.
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I've never had a massage, which should I choose?If you've never had a massage, a Relaxation/Swedish massage is good to try first. You will experience a variety of techniques of a gentle to medium pressure. It is a good way to understand what techniques you like for your future massages. If in doubt, contact your massage therapist to discuss any concerns you may have.
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What should I expect during my first massage?A short consultation to understand your needs A comfortable, private treatment room Professional, respectful care tailored to your preferences You can undress to your comfort level — towels are used for coverage During a whole-body massage, you will be covered with towels and the massage therapist will only undrape the area which is currently being worked on. Our massage table is heated and warm towels are used for a truly relaxing experience. All massages are strictly non-sexual. You can expect a peaceful and comfortable environment for your massage.​
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How should I prepare for my massage?No preparation is necessary, although if you prefer, you may wish to take some time beforehand to relax your body before your massage treatment. Having a bath prior to your appointment will have a positive effect as it will soften your muscles. It will also beneficial if you do not eat right before your massage. Arriving 5-10 minutes before your appointment will give you time to relax and unwind. Please bring a hair tie if you have long hair and remove any jewellery that may interfere with your massage. Wear comfortable clothing, and communicate your needs to your therapist.
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What should I wear during the massage?You can undress to your comfort level. Towels are used for coverage and privacy.
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Why do you offer water after my massage?We offer a glass of PiMag® water after your massage. PiMag® water is filtered without the use of chemical products. It is important to drink a glass of water after your massage as it assists in the withdrawal of toxins from your body and is essential for muscle health.
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What should I do after my massage?Drink plenty of water, rest, and avoid strenuous activity for a few hours.
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What is included in corporate massage?We bring massage therapy to your workplace or event to reduce stress and boost productivity. More information can be found on our website here.
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Do you offer massage for aged care or disability clients?Yes, we provide compassionate, tailored treatments for aged care and disability support. More information can be found on our website here.
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Can I book massage for a private event?Absolutely! We offer massage services for private functions, including group bookings. For more information click here.
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Is massage therapy covered by health insurance?Yes, many private health funds in Australia cover remedial massage. We provide invoices for eligible claims—check with your provider for details.
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Can I claim massage therapy on my health fund?Yes, remedial massage is claimable with most private health funds. We provide invoices for claims.
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What payment methods do you accept?We accept EFTPOS, credit cards, and cash payments.
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Do I need a referral for health fund claims?No referral is needed, but check with your provider for specific requirements.
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Is your clinic wheelchair accessible?Yes, our Fulham Gardens clinic is accessible and designed for comfort and ease.
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Is there parking available?Yes, there is convenient on-site parking for clients.
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Do you offer mobile massage services?Yes, we provide mobile massage for homes, events, aged care, and corporate settings.
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Are your therapists qualified?Yes, all our therapists are fully trained and experienced in their respective modalities.
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Is massage therapy safe during pregnancy?In most cases, yes—massage therapy can be a lovely way to ease some of the common aches and stresses of pregnancy. At Adelaide Massage Health & Wellness, pre- and post-natal massages are done by a qualified therapist who understands pre- and post-natal care. It may help with things like back pain, swelling, and even sleep. That said, every pregnancy is different. Some techniques or pressure points aren’t recommended at certain stages, especially early on or if there are any complications. That’s why it’s always a good idea to have a quick chat with your GP or obstetrician first. They’ll be able to give you the best advice for your individual situation. We offer pre- and post-natal massage using belly pillows for comfort and safety.
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Do you follow hygiene protocols?Absolutely. We maintain strict hygiene and sanitation standards for every session.
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