PRIVACY POLICY
What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We use third-party systems including Cliniko, Xero and Wix to provide our services. Information you enter when making appointments, completing forms, purchasing services or contacting us may be securely stored and processed by these service providers on our behalf.
We do not sell personal information. Information may be shared with trusted service providers including Cliniko, Xero and Wix where necessary to deliver our services.
How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why do we collect such personal information?
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
How do we store, use, share and disclose your personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
How do we use cookies and other tracking tools?
It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.
Booking and clinical records
When you book an appointment with Adelaide Massage Health & Wellness, your personal information, appointment history, health information, treatment notes and clinical records may be stored within Cliniko, our practice management system.
This information is used solely for the purpose of providing healthcare services, managing appointments, maintaining client records and fulfilling legal and professional obligations.
Payments and invoicing
We use Xero to manage invoicing, accounting and payment records. Information appearing on invoices, including your name, contact details and transaction information, may be stored within Xero.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at info@amhw.com.au.
Testimonials, reviews and marketing use
We display Google reviews on our website via an automated widget, showing reviews exactly as publicly posted on Google under the reviewer's own profile. If you'd like a review removed from this display, contact us at info@amhw.com.au and we will action this within 48 hours.
Where we wish to actively feature a review or testimonial elsewhere — for example, reposting it on our social media, quoting it in an advertisement, or using it in marketing material — and it references your health, treatment or condition, this is sensitive health information under the Privacy Act 1988 (Cth). In this case, we will let you know before we do so and give you the opportunity to request it not be used. You can object or withdraw consent at any time by contacting us at info@amhw.com.au.
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions?
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@amhw.com.au.